Genesys GCP-GC-IMP Exam Dumps [2022] Practice Valid Exam Dumps Question [Q28-Q48] : Free Exam Dumps Collection : http://free.examcollectionpass.com

QUESTION 28
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .

Create a Site

Assign the Edge to a Site

Configure a trunk

Create an Edge Group

Associate the network interface

Authenticate the Edge

Configure the Edge Connectors

QUESTION 29
You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn’t. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

Resend the invite.

Add John to Genesys Cloud again so that a new invitation will be generated.

Submit a ticket to Genesys Cloud support.

Reset John’s password and let him know the password to log in with.

Tell John to be patient and wait for the email to arrive.

QUESTION 30
What additional functionality does Communicate brings to Genesys Cloud?

Knowledge base features, such as FAQs and Communities.

Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

Call center features such as ACD and scripting.

Directory capabilities, such as advanced search, profiles, and keyword searching.

QUESTION 31
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone’s settings in Genesys Cloud to a physical phone?

The phone model

The Base Settings

The phone name

The Hardware ID (MAC address)

QUESTION 32
You can select multiple files to upload into a workspace in the Documents feature.

True

False

QUESTION 33
What type of trunk would you configure to connect to AudioCodes phones?

WebRTC phone trunk

Phone trunk

External trunk

Network interface trunk

QUESTION 34
Which of the following statements are true? (Choose two.)

You can view both protocol and media capture logs.

You cannot view either type of log file.

You can view protocol capture logs but not media capture logs.

Media capture logs can be read only with the support of customer care.

QUESTION 35
Where can you add the preconfigured settings of the phones?

Admin > Telephony > Phone Management > Calls

Admin > Telephony > Phone Management > Phones

Admin > Telephony > Phone Management > Base Settings

QUESTION 36
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

Public Interface Services

Core Services

Communication Services

Application Services

QUESTION 37
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

Workspaces

People

Queues

Groups

QUESTION 38
What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

Reset the user’s password.

Rename the user account.

Set the user to Inactive for 30 days, then delete the user account.

Create a role for former users and add the user to that role.

QUESTION 39
What type of trunk would you configure to connect to AudioCodes phones?

WebRTC phone trunk

Phone trunk

External trunk

Network interface trunk

QUESTION 40
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

Blackberry OS

IOS

Windows 10 mobile

EOS

Android

QUESTION 41
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

Add meaningful tags to the document.

Add a priority of “high” to this document.

Make sure you name the document in a way that is easy to search for.

Number the documents in such a way that this one appears at the top of the list.

QUESTION 42
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?

Supervisor

admin

employee

User

QUESTION 43
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

Yes

QUESTION 44
When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces – WAN and Port 2?

It should be connected to a different network segment that has access to your company intranet.

It should be connected to a network segment that has outbound access to the public Internet.

It should be connected to the same network segment that the Bridge server is on.

QUESTION 45
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

Activity

Chat Icon

Documents

Admin

QUESTION 46
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

Workspaces

People

Queues

Groups

QUESTION 47
What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

Managed IP Phones

IP Phone Templates

Base Settings

Default Station configuration

QUESTION 48
How many categories of routing are there in a Call Route under the Call Routing page?