This page was exported from Free Exam Dumps Collection [ http://free.examcollectionpass.com ] Export date:Wed Nov 27 22:38:28 2024 / +0000 GMT ___________________________________________________ Title: Current ITIL-4-Foundation Exam Dumps [2024] Complete ITIL Exam Smoothly [Q177-Q199] --------------------------------------------------- Current ITIL-4-Foundation  Exam Dumps [2024] Complete ITIL Exam Smoothly ITIL-4-Foundation Premium PDF & Test Engine Files with 535 Questions & Answers ITIL 4 Foundation exam is offered by Axelos, the official accreditation body for ITIL. ITIL-4-Foundation exam can be taken online or at an authorized testing center. Candidates who pass the exam receive the ITIL 4 Foundation certification, which is valid for life. ITIL 4 Foundation Exam certification also provides a pathway for further ITIL 4 certifications.   QUESTION 177Which is an activity of ‘problem identification’?  Analyzing information from software developers  Establishing problem workarounds  Analyzing the cause of problems  Establishing potential permanent solutions QUESTION 178Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?  Service relationship management  Service consumption  The service value system  The release management’ practice Organizations maximize co-creation of value with their customers by facilitating the outcomes they want to achieve. The four dimensions of service management have shown that a holistic approach is the best way for an organization to:Achieve its goals in delivering quality and cost effective servicesMeet the needs of its customersSatisfy the requirements of its stakeholdershttps://www.bmc.com/blogs/itil-service-value-system/QUESTION 179Which practice has a purpose that includes aligning the organization’s practices and services with changingbusiness needs?  Relationship management  Continual improvement  Service configuration management  Service level management QUESTION 180Which statement about the ‘service request management’ practice is CORRECT?  Service requests are fulfilled using simple workflows  A new workflow is created for each type of request  Additional approval is sometimes needed for restoration of service  Financial authorization is sometimes required for service requests QUESTION 181What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?  An initial baseline assessment  The production of a detailed CSI plan  Verifying that improvement targets have been achieved  Understanding priorities for improvement ExplanationD18912E1457D5D1DDCBD40AB3BF70D5DQUESTION 182Which of the following is included in the purpose of the ‘continual improvement’ practice?  The restoration of normal service operation as quickly as possible  The establishment of links between the organization and its stakeholders at strategic and tactical levels  The alignment of the organization’s practices and services with changing business needs  The reduction of the likelihood and impact of incidents ExplanationContinual improvement encompasses all elements of the ITIL SVS. It involves aligning an organization’s practices and services with changing business needs, through the ongoing assessment and improvement of each element involved in the management of products and services. Continual improvement applies to the SVS in its entirety, as well as to all of the organization’s products, services, service components, and relationships, and is the responsibility of every individual involved in service management.https://www.bmc.com/blogs/itil-continual-improvement/QUESTION 183What is described by the service value system?  How to apply the systems approach of the guiding principle think and work holistically  Services based on one or more products, designed to address needs of a target consumer group  How all the components and activities of the organization work together as a system to enable value creation  Joint activities performed by a service provider and a service consumer to ensure continual value co-creation QUESTION 184Identify the missing word in the following sentence.The purpose of the ‘supplier management’ practice is to ensure that the organization’s suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.  measured  rewarded  managed  defined QUESTION 185What is MOST LIKELY to be handled as a service request?  An emergency change to apply a security patch  The implementation of a workaround  Providing a virtual server for a development team  Managing an interruption to a service A service request is a formal request from a user for something to be provided. Service requests are typically less complex and are either approved or denied based on the budget, need, or urgency.An emergency change to apply a security patch (A) is not a service request because it is an urgent change that needs to be made to address a security vulnerability. The implementation of a workaround (B) is not a service request because it is a temporary solution to a problem. Managing an interruption to a service (D) is not a service request because it is an incident that needs to be resolved.Providing a virtual server for a development team (C) is a service request because it is a request for a new service that can be fulfilled by the IT department.QUESTION 186Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?  Service configuration management  Service desk  Problem management  Deployment management QUESTION 187Which value chain activity is concerned with the availability of service components?  Design and transition  Deliver and support  Plan  Obtain/build ExplanationThe Obtain/Build activity is responsible for ensuring that all service components are available when and where needed, and that they meet the agreed specifications.https://www.beyond20.com/blog/what-is-the-itil-4-service-value-chain/#:~:text=The%20Obtain%2FBuild%20acQUESTION 188Why should some service requests be fulfilled with no additional approvals?  To ensure that spending is properly accounted for  To ensure that information security requirements are met  To streamline the fulfillment workflow  To set user expectations for fulfillment times QUESTION 189Which is a result of applying the guiding principle ‘progress iteratively with feedback’?  The ability to discover and respond to failure earlier  Standardization of practices and services  Understanding the customer’s perception of value  Understanding the current state and identifying what can be reused QUESTION 190Which process is used to compare the value that new services offer with the value of the services they have replaced?  Availability management  Capacity management  Service portfolio management  Service catalogue management QUESTION 191Which TWO types of competence are MOST important ‘or service desk staff?1. Knowledge of business processes2. Collaboration skills3. Advanced technical knowledge4. Workflow design skills  1 and 2  2 and 3  3 and 4  1 and 4 QUESTION 192Which practice needs people who understand complex systems and have creative and analytical skills?  Change enablement  Service level management  Service request management  Problem management QUESTION 193Which practice involves the management of vulnerabilities that were not identified before the service went live?  Service request management  Problem management  Change control  Service level management QUESTION 194Which practice requires that staff demonstrate excellent customer service skills, such as empathy andemotional intelligence?  Release management  Service desk  Problem management  Supplier management QUESTION 195What is the customer of a service responsible for?  Authorizing the budget for the service  Provisioning the service  Defining the requirements for the service  Using the service ExplanationCustomer: A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption;https://www.bmc.com/blogs/itil-key-concepts-service-management/QUESTION 196Which practice would help a user gain access to an application that they need to use?  Service configuration management  Change enablement  Service request management  Service level management QUESTION 197Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?  Organizations and people  Information and technology  Partners and suppliers  Value streams and processes QUESTION 198Which ITIL guiding principle recommends using existing services, processes and tools when improving services?  Progress iteratively with feedback  Keep is simple and practical  Start where you are  Focus on value QUESTION 199What should a release policy include?  The process owner and process manager for each type of release  The roles and responsibilities for incident and problem resolution  The naming convention and expected frequency of each type of release  The naming convention for all configuration items (CI) recorded in the configuration management system (CMS) Loading … ITIL 4 Foundation certification exam is an essential certification for IT professionals who want to enhance their knowledge and skills in IT service management. ITIL 4 Foundation Exam certification provides a strong foundation for individuals who wish to pursue further certifications in the ITIL 4 certification path. ITIL 4 Foundation Exam certification is recognized globally and is highly respected in the IT industry, making it a valuable asset for IT professionals who want to advance their careers in IT service management.   ITIL-4-Foundation Premium Files Practice Valid Exam Dumps Question: https://www.examcollectionpass.com/ITIL/ITIL-4-Foundation-practice-exam-dumps.html --------------------------------------------------- Images: https://free.examcollectionpass.com/wp-content/plugins/watu/loading.gif https://free.examcollectionpass.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2024-05-21 11:05:50 Post date GMT: 2024-05-21 11:05:50 Post modified date: 2024-05-21 11:05:50 Post modified date GMT: 2024-05-21 11:05:50