[2026] Pass Salesforce Salesforce-Communications-Cloud Test Practice Test Questions Exam Dumps [Q26-Q48]

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[2026] Pass Salesforce Salesforce-Communications-Cloud Test Practice Test Questions Exam Dumps

Verified Salesforce-Communications-Cloud dumps Q&As – Salesforce-Communications-Cloud dumps with Correct Answers

Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
OmniStudio (Vlocity) Capabilities	– DataRaptors and Integration Procedures – OmniScripts and Guided Experiences – FlexCards and UI Composition
Order Management and CPQ	– Product Catalog and Pricing Configuration – Order Capture and Fulfillment Flows
Integration and Extensibility	– External System Data Synchronization – Salesforce APIs and Integration Patterns
Industry Process Automation	– Service and Provisioning Workflows – Customer Lifecycle Management
Communications Cloud Fundamentals	– Industry Cloud Overview and Use Cases – Communications Industry Data Model

NEW QUESTION 26
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

Implement the router condition logic in the integration layer as callout task

Map all relevant information to the Customer Facing Service (CFS)

Use action type from fulfillment request lines in the callout condition task

Implement the router condition logic within decomposition layer with more conditions.

Use the Action type from Order items to the Decomposition Relationship Conditions.

NEW QUESTION 27
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

Add the delivery zip code customer field as a header in the pricing calculation matrix

Configure the tax rate in the price plan and it will be added automatically when added to the cart.

Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix

Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix

NEW QUESTION 28
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

History of subscription updates and traceability

Supported by digital commerce API

Service Continuity

Migrating in/out from bundle offer

Customer can choose their plan from all pricing books.

NEW QUESTION 29
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another

Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration

NEW QUESTION 30
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.

Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.

Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ……trigger on custom object to insert product and related records in the product catalog.

Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.

NEW QUESTION 31
United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

Analyze an external data storage system for more cost effective data storage

Access the archiving strategy and determine how storage will be cleared though archiving.

Analyze the storage usage of the existing legacy system

Calculate the file and data storage required based on required data volume and file attachment requirements.

Identify the storage needs between data storage and file storage.

NEW QUESTION 32
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

By automatically balancing order processing tasks across multiple orchestration items

By automatically balancing order processing tasks across multiple orchestration queues

By automatically queuing the fulfillment request to retry according to predefined retry policy.

By automatically queuing the fulfillment request to retry according to fallout analysis report.

NEW QUESTION 33
ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?

Enterprise sales management

Subscriber lifecycle management

Advertising sales management

Multiple subscription management

NEW QUESTION 34
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related.
They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix

Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems

Create Apex class and hook code to calculate the price and add as a step within the pricing plan

Create another matrix for OTC’s and add all the attributes from Account and product as input and price as Output.

NEW QUESTION 35
A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy

Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs

Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.

NEW QUESTION 36
Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task

Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task

Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product

Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute

NEW QUESTION 37
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered

Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered

Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered

Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered

NEW QUESTION 38
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.

Handle the complex business processes manually outside the IT landscape.

Harmonize their business plan to reduce the complexity

Access the entire architecture to identify application that can be decommission.

NEW QUESTION 39
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product

Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory

Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.

Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product

NEW QUESTION 40
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

Implement the router condition logic in the integration layer as callout task

Map all relevant information to the Customer Facing Service (CFS)

Use action type from fulfillment request lines in the callout condition task

Implement the router condition logic within decomposition layer with more conditions.

Use the Action type from Order items to the Decomposition Relationship Conditions.

NEW QUESTION 41
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action

Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate

Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.

Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products

NEW QUESTION 42
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL

Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.

Configure a Callout Orchestration item using the enhanced system interface

Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.

NEW QUESTION 43
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion

Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract

Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote

NEW QUESTION 44
T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website

Manage product catalog in communication cloud and periodically synchronize the web channels automatically

Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.

Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.

NEW QUESTION 45
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

Create a churn trend app from a template in CRM analytics to identify customer likely to churn

Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

NEW QUESTION 46
Universal containers is a communication service provider using communication cloud. A member of UC’s legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

Which of the products are inactive?

Are there customer specific offerings?

Can we rationalize products to a smaller number?

Which of the provided products are still actively sold?

NEW QUESTION 47
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations

Only Migrate the assets needed when customers are trying to place MACD orders.

Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.

Only Commercial assets need to be present in salesforce to successfully process the MACD orders.

NEW QUESTION 48
Unified communication is dependents on a large number legacy system that works in virtual product silos.
Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

What data and from which system will be migrated

Who will be the main point of contact for migration

What tools and databases will be used to perform the migration

What will be the overall cost for migration?

What is the quality, structure and frequency of the data migration?