[2026] Use Valid New 820-605 Test Notes & 820-605 Valid Exam Guide [Q39-Q54]

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[2026] Use Valid New 820-605 Test Notes & 820-605 Valid Exam Guide

820-605 Actual Questions Answers PDF 100% Cover Real Exam Questions

NO.39 Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. Select and Place:

NO.40 Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face?(Choose two.)

technical barrier

cultural barrier

process barrier

product barrier

cost barrier

NO.41 Which outcome is the best that a Customer Success Manager can achieve for a customer?

adoption of all the licenses and features the customer purchased leading to expansion to improve the customer’s business

full adoption of all the technologies the customer purchased

removing barriers so the customer achieves the fastest time to value possible from the solution they purchased

ensuring the customers deployment teams and end users are trained and ready to adopt the technology

NO.42 Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

NO.43 Refer to the exhibit. Which initial action does a Customer Success Manager take?

Run analysis on all the license types used by the customer on all platforms

Share the report with the customer point of contact for license types B and D and determine causes

Provide trending information on license types B and D and share with all stakeholders

Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

NO.44 Refer to the exhibit.

Which initial action does a Customer Success Manager take?

Run analysis on all the license types used by the customer on all platforms

Share the report with the customer point of contact for license types B and D and determine causes

Provide trending information on license types B and D and share with all stakeholders

Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

NO.45 The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
Which two business outcomes are appropriate? (Choose two )

employee satisfaction

cost efficiency

business growth

sustainability

time to market

NO.46 Which expense is an operating expense (OPEX)?

payroll

computer equipment

software

office improvements

NO.47 The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company’s success? (Choose two.)

sustainability

credibility

time to market

business growth

cost efficiency

NO.48 In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?

Onboard

Use

Adopt

Implement

NO.49 What are two examples of expand opportunities? (Choose two.)

providing solution optimization services

adding headcount to manage solution by the customer

training on existing features

hosting an executive review

increasing license count

NO.50 Which two actions are in adoption campaign? (Choose two.)

messaging to users on best practice approaches to their solution

messaging to stakeholders on new product releases

messaging to stakeholders on the new features of their solution

survey sent to all end users

renewal reminder to stakeholders

NO.51 Refer to the exhibit.

Which action should the Customer Success Manager take to improve the health index of Company A?

Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.

Observe net promoter scores and how likely the customer is to recommend the products to someone else.

Provide recommendations for training or suggest new features based on data analysis.

Perform a marketing campaign and share the roadmap of new products.

NO.52 Refer to the exhibit.

What is the concern for a Customer Success Manager within this task of the RACI matrix?

Lack of sufficient expertise with minimal consulting stakeholders engaged.

Running the risk of under communicating with too few stakeholders involved.

It is difficult to get a consensus or agreement with the number of roles accountable.

Too many people are responsible, which leaves no clear leader.

NO.53 A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

Contact the services team and request that they reach out to the customer and address the solution

Make the renewals manager aware that the one solution is not fully implemented

Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

No action is needed because the customer will likely renew, and the issue can be addressed after the renewal

NO.54 Which statement describes an end user adoption barrier?

There are insufficient licenses for additional staff from a newly acquired company to use the solution.

The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.

The budget is insufficient to implement the solution for a new branch of the business.

Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.