Mar-2026 New Version CIS-HAM Certificate & Helpful Exam Dumps is Online [Q86-Q103]

The ServiceNow asset lifecycle defines and describes the series of stages involved in managing an IT asset throughout its useful life1.
The asset lifecycle usually follows a formalized process and is often tracked and supported by software tools1.
Although different organizations in different industries may have their own versions of the asset lifecycle, most follow the same basic format1.
Here, we explore the six stages of the asset lifecycle: Request, Fulfill, Deploy, Monitor, Service, and Retire1.
Out of these six stages, three are also components of the asset lifecycle: Order, Install, and Receive2.
Order: This is the stage where an asset is purchased or acquired from a vendor or supplier. The order stage involves creating purchase orders, tracking shipments, and updating the asset records2.
Install: This is the stage where an asset is physically installed or configured in a location. The install stage involves scanning asset tags, updating asset status, and assigning asset owners2.
Receive: This is the stage where an asset is received and verified by the organization. The receive stage involves checking the asset condition, validating the asset information, and updating the asset inventory2. References:
1: What is the IT Asset Lifecycle? – ServiceNow
2: ITAM Lifecycle Management: How does it all work?

Explanation
Operational: The current status, performance, availability, and capacity of the CI, as well as any incidents, problems, or changes that affect it.
Relationship: The dependencies and connections between the CI and other CIs, services, processes, and users.
The information that you would track for an asset includes:
Financial: The cost, depreciation, ownership, and warranty of the asset, as well as any procurement or disposal activities.
Lifecycle: The stages and transitions of the asset from request to retirement, as well as any inventory or stock management.
The information that you would not track for a CI versus an asset are:
Contractual: This information is relevant for both CIs and assets, as it relates to the agreements and obligations between the service provider and the customer or vendor.
Lifecycle: This information is relevant for both CIs and assets, as it relates to the stages and transitions of the component from request to retirement.
References: 3: Asset and CI management – Product Documentation: San Diego – ServiceNow 2: What is the difference between an Asset and a Configuration Item? 1: [ITIL 4 Foundation] IT Assets vs. Configuration Items (CI’s) – CertiBanks

Operational: The current status, performance, availability, and capacity of the CI, as well as any incidents, problems, or changes that affect it.
Relationship: The dependencies and connections between the CI and other CIs, services, processes, and users.
The information that you would track for an asset includes:
Financial: The cost, depreciation, ownership, and warranty of the asset, as well as any procurement or disposal activities.
Lifecycle: The stages and transitions of the asset from request to retirement, as well as any inventory or stock management.
The information that you would not track for a CI versus an asset are:
Contractual: This information is relevant for both CIs and assets, as it relates to the agreements and obligations between the service provider and the customer or vendor.
Lifecycle: This information is relevant for both CIs and assets, as it relates to the stages and transitions of the component from request to retirement.

Explanation
Now Create is a solution that provides step-by-step delivery guidance based on real-world experiences and proven leading practices, to perform digital transformations using ServiceNow products12.
A success pack is a collection of processes and assets that, when executed by qualified ServiceNow practitioners, will deliver successful outcomes for your project13.
A process is a set of tasks that guides you through the implementation or upgrade of a ServiceNow product or feature1.
An asset is an input to the methodology and can be product specific leading practice detailed instructions related to the success pack or other product agnostic project templates and accelerators1.
A success pack can be exported into ServiceNow SPM (and other project execution tools) to accelerate project start-up and provide easy links back to Now Create throughout the project execution1.
The other options are not correct terms used in Now Create. There is no such thing as a Now Create pack, a project pack, a methodology pack, or an asset pack.
References:
1: ServiceNow Create – Now Create
2: Project Methodology – Customer Success – ServiceNow
3: Now Create: Faster implementations, better outcomes – ServiceNow

According to the ServiceNow Hardware Asset Management overview document1, contracts are records that define the terms and conditions for the acquisition, maintenance, or disposal of assets1. They can include information such as vendor, start date, end date, cost, and renewal options1.
According to the ServiceNow Data Sheet on Contract and Renewal Management2, some of the critical information that should be tracked for contracts are2:
What each contract costs: This information helps users to monitor and optimize the total cost of ownership (TCO) of their assets, as well as to plan and budget for future contract renewals or negotiations2.
What assets each contract covers: This information helps users to identify and manage the assets that are under contract, such as software licenses, hardware devices, or enterprise assets2. It also helps users to align their asset investments to their business outcomes and avoid penalties or service disruptions2.
The other options are not critical information that should be tracked for contracts. Who purchased the assets and what needs to be cancelled are not relevant to the contract management process, as they do not affect the contract terms, conditions, or performance2.
Reference:
1: Hardware Asset Management overview – ServiceNow – Now Support
2: Contract and renewal management – ServiceNow

Normalization is the process of standardizing the hardware model data by manufacturer name, model name, and model number1.
Normalization helps to maintain a clean and consistent configuration management database (CMDB) and to avoid duplicate or inaccurate hardware models1.
Normalization first runs to normalize the record when you save the hardware model record1.
This means that when you create or edit a hardware model record, the system automatically checks the record against the normalization rules and the Hardware Content Service Lifecycle data, and updates the record with the normalized values if applicable1.
Therefore, the answer that reflects when normalization first runs is C. When you save the hardware model record.
The other options are not the correct answer because they describe different scenarios or actions:
A) When the daily scheduled HAM – Daily job runs: This is not the correct answer, because the daily scheduled HAM – Daily job does not run normalization. The daily scheduled HAM – Daily job is a scheduled job that runs various tasks related to hardware asset management, such as updating the asset status, calculating the depreciation, and sending notifications2.
B) When the weekly scheduled HAM – Normalization job runs: This is not the correct answer, because the weekly scheduled HAM – Normalization job does not run normalization for the first time. The weekly scheduled HAM – Normalization job is a scheduled job that runs normalization for all the existing hardware models in the CMDB on a weekly basis1. It does not affect the newly created or edited hardware models, which are normalized when they are saved1.
D) When you click the Normalize Hardware Model link under Related Links: This is not the correct answer, because clicking the Normalize Hardware Model link under Related Links does not run normalization for the first time. Clicking the Normalize Hardware Model link under Related Links is a manual action that allows you to run normalization for a specific hardware model record at any time1. It does not affect the automatic normalization that runs when you save the hardware model record1. Reference:
1: Hardware Normalization
2: Daily Scheduled HAM – Daily Job

* A stock rule is a record that defines the minimum and maximum quantity of a model or an asset in a stockroom12.
* The Stock Rule Runner is a scheduled job that runs every hour and checks the stock levels of models and assets in stockrooms against the stock rules13.
* If the stock level of a model or an asset is less than the minimum quantity specified in the stock rule, the Stock Rule Runner creates a stock order to replenish the stock from another stockroom or from a vendor13.
* Therefore, the correct answer is A. When stock is less than the threshold specified in the stock rule.
References: 1: Use a hardware asset request flow – ServiceNow 2: Hardware Asset Inventory Management – ServiceNow 3: Stock Rules in ServiceNow – GlideFast ServiceNow

According to the ServiceNow Hardware Asset Management documentation, the Now Agent Mobile App is a mobile application that enables users to perform various asset management tasks on the go, such as creating assets, performing inventory audits, and receiving assets1. The Now Agent Mobile App provides access to the following features2:
Asset Receiving: Users can receive multiple assets against a purchase order using a mobile device. Users can scan barcodes or QR codes to identify assets and update their status and location.
Asset Inventory Audit: Users can manage assets across locations with simplified mobile inventory processes.
Users can scan barcodes or QR codes to verify assets and update their information. Users can also view audit results and resolve discrepancies.
Asset Creation: Users can create new assets using a mobile device. Users can scan barcodes or QR codes to populate asset fields and assign them to stockrooms or users.
The other options, Now Procurement App, Now Mobile App, and Now Onboarding App, are not related to hardware asset management. The Now Procurement App is a mobile application that enables users to manage purchase orders, requisitions, and contracts3. The Now Mobile App is a mobile application that enables users to access ServiceNow services and information, such as requesting items, viewing incidents, and checking assigned assets. The Now Onboarding App is a mobile application that enables users to complete onboarding tasks, such as signing documents, enrolling in benefits, and setting up devices. References:
ServiceNow Hardware Asset Management: Now Agent Mobile App
ServiceNow Hardware Asset Management: Mobile Asset Management
ServiceNow Hardware Asset Management: Now Procurement App
[ServiceNow Hardware Asset Management: Now Mobile App]
[ServiceNow Hardware Asset Management: Now Onboarding App]

A configuration item (CI) is a record that represents an IT asset or service in the Configuration Management Database (CMDB)1.
A CI tracks the operational and relationship information of the asset or service, such as its current status, location, owner, and dependencies1.
A hardware asset is a physical component of an IT system, such as a laptop, server, or router2.
A hardware asset attribute is a property or characteristic of the hardware asset, such as its model, serial number, or warranty2.
Some hardware asset attributes are also part of the CI, such as IP address, CPU, operating system, and memory1. These attributes reflect the operational state of the hardware asset and are relevant for configuration management purposes1.
However, some hardware asset attributes are not part of the CI, such as cost2. Cost is a financial information of the hardware asset that is tracked by the Asset Management application2. Cost is not relevant for configuration management purposes and is not stored in the CMDB2.
Therefore, the hardware asset attribute that should be tracked that is not part of the CI is C.
Cost. References:
1: Configuration Item
2: Hardware Asset Management

Delegated Developers are granted access only to scopes in which they are working1. A scope is a set of application files and data that are isolated from other applications on the same instance2.
Scopes allow developers to create and modify applications without affecting the functionality or security of other applications or the platform2.
Delegated Developers can be assigned developer permissions for specific scopes by an application administrator or a system administrator1. These permissions determine what types of files and data they can access and modify within the scope1.
Delegated Developers can also request cross-scope access to access resources from another scope, which must be approved or denied by the owner of the target scope1.
Delegated Developers do not have access to interfaces, APIs, or instances, unless they are explicitly granted by an administrator or a cross-scope request1. Reference:
1: Delegated Development – Product Documentation: San Diego – ServiceNow
2: Application Scoping – Product Documentation: San Diego – ServiceNow