Slack-Con-201 Exam Questions Get Updated [2026] with Correct Answers [Q20-Q39]

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Slack-Con-201 Exam Questions Get Updated [2026] with Correct Answers

Practice Slack-Con-201 Questions With Certification guide Q&A from Training Expert ExamcollectionPass

Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Discovery	20%	– Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops – Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs
Security	18%	– Slack security and compliance 1. Enterprise Key Management (EKM) 2. Retention policies and export 3. Data Loss Prevention (DLP) – Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration
Migration and Change Management	5%	– Migration planning 1. Transition from other platforms 2. Data migration strategies – Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans
Workflows and Integrations	12%	– Workflow Builder 1. Automate routine processes 2. Custom workflow templates – Integrations and apps 1. App management and distribution 2. Third-party integrations
Channel Strategy	25%	– Channel architecture design 1. Channel segments and cross-org channels 2. Channel naming conventions and organization 3. Public vs. private channel strategy – User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management
Governance and Administration	20%	– Governance framework 1. Data governance and compliance 2. Channel management policies 3. Acceptable use policies – Workspace administration 1. Guest access management 2. Roles and permissions 3. Workspace settings and policies

NO.20 When scheduling pre-migration activities for a company with global offices, what factor is most important to consider for a successful migration?

Schedule all activities during the headquarters’ business hours for centralized management

Coordinate activities based on the time zones of each global office to ensure local engagement

Focus solely on the office with the largest number of employees, then replicate the process in other offices

Conduct all pre-migration activities remotely to avoid the complexity of different time zones

NO.21 In a small startup, how should the Slack learning curriculum be executed to cater to a team that is rapidly growing and constantly adapting?

Offer only advanced training sessions right from the start, as the team is expected to be tech- savvy

Rely on external consultants to provide all Slack training, without involving internal team leads or managers

Initiate with basic Slack functionality training and progressively introduce more advanced features, complemented by regular Q&A sessions and hands-on workshops

Use only written guides and manuals for training, avoiding interactive or practical learning sessions

NO.22 Your Enterprise Grid plan client is preparing a presentation for senior leadership and needs to provide a complete count of the number of people in the workspace.
Which org-level metric should you recommend your client use to find this count?

Full members

Guests

Members who posted

Total membership

NO.23 A large corporation with a diverse employee base is adopting Slack. What approach should be taken in designing a learning curriculum for these users to ensure comprehensive understanding and adoption of the platform?

Create a diverse learning curriculum that starts with Slack basics and gradually introduces more advanced features, tailored to different departments and user roles

Assume all employees have a similar level of technical proficiency and provide a uniform advanced- level training for all

Focus solely on the most basic features of Slack, ignoring any department-specific use cases or advanced functionalities

Provide one large, detailed manual on Slack and expect all employees to self-learn from it without any guided training

NO.24 What does “Salesforce for Slack” allow teams to do?

Automatically update Salesforce records via Slack messages

Create reports within Slack

View and edit Salesforce records directly in Slack

Manage Salesforce dashboards within Slack

NO.25 According to best practices, how often should you recommend that your client conduct a Slack policies and settings review to ensure that those policies and settings are driving the intended results?

Quarterly

Monthly

Ad hoc

Annually

NO.26 A user is having trouble finding specific past messages in a Slack channel. What is the most effective method they should use to locate these messages?

Rely on memory to recall when the message was posted and manually scroll through the channel

Utilize Slack’s search functionality with specific keywords or phrases, dates, or the user who posted the message

Email the Slack support team to retrieve the message for them

Ask all members of the channel to search for and resend the message

NO.27 A newly formed company is setting up Slack and wants to foster a collaborative environment while also maintaining a level of organization in their communications. What channel management setting should they implement?

Allow all employees to create both public and private channels without restrictions

Create a few essential channels for general topics and allow department heads to create additional channels as needed

Restrict channel creation to company executives only

Automatically subscribe all users to every channel

NO.28 A legal firm using Slack needs to ensure that their communication aligns with the requirements of legal hold for potential litigation. Which Slack feature is most appropriate for them to utilize?

Periodic data exports for backups

Custom retention settings for messages and files

Compliance Exports for ongoing legal investigations

Two-factor authentication for all users

NO.29 Betalog Corp is planning a grid launch with three workspaces. They would like a default announcement channel for all members in the grid.
What guidance can you provide Betalog’s Slack admins to meet their requirement?

In org settings, create a channel and make it a default org-wide channel. Add the channel to the other two workspaces.

Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.
In org settings, make it a default channel.

In org settings, create a channel and make it a default channel. Add all three workspaces to the channel.

Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.In the workspace settings, make it a default channel.

NO.30 A multinational corporation using Slack wants to implement a unified communication policy across its global offices while considering regional differences. What approach should they take to configure their Slack settings?

Apply the same settings uniformly across all regions without modifications

Customize settings for each region without any unified corporate guidelines

Develop a core set of global settings and allow regions to adapt them as needed

Delegate the responsibility of setting configurations to individual team leaders in each region

NO.31 In designing a training program for a diverse workforce to learn Slack, what aspect of experiential learning should be emphasized to ensure effective adoption across different learning styles?

Relying exclusively on written manuals and technical documentation for Slack training

Integrating a variety of learning activities, including simulations, role-playing, and collaborative tasks within Slack

Conducting only passive video tutorials where employees watch Slack being used without interactive participation

Focusing solely on advanced Slack functionalities, regardless of the varying proficiency levels among the workforce

NO.32 When designing a Slack grid for a medium-sized company with distinct departments, what is an important consideration for creating an effective grid structure?

Establishing a single channel for all company-wide communications and collaborations

Developing separate channels for social interactions and non-work-related discussions only

Designing a grid structure that includes channels for each department, along with cross-functional channels for company-wide initiatives

Encouraging the exclusive use of private channels to maintain departmental confidentiality

NO.33 You are preparing for a consultation with a new client who is interested in adopting Slack. What is the most important information to research about the client’s organization beforehand?

The financial performance of the client’s organization over the past year

The organizational structure, communication flow, and collaboration tools currently in use

The personal preferences of the CEO regarding communication tools

The market share and competitive position of the client’s organization

NO.34 For a rapidly growing startup client looking to use Slack, which grid design consideration should be emphasized to support their scalability and evolving needs?

Designing a highly complex grid with numerous channels to prepare for all future scenarios

Setting up a basic grid with limited channels and functionality to minimize initial costs

Creating a flexible and scalable grid design that can easily be adapted as the company grows and evolves

Recommending that the startup uses Slack only for informal communication until they are larger

NO.35 An international NGO is implementing Slack to enhance their global operations. They are looking for effective ways to use Slack for cross-regional communication and coordination. Which Slack use case would be most beneficial for them?

Encourage the use of Slack for informal chats and non-work-related discussions to promote cultural exchange

Set up dedicated channels for each regional team, with additional channels for cross-regional projects and initiatives

Use Slack exclusively for sharing organizational news and updates

Limit Slack usage to the IT department for technical support queries only

NO.36 Your client is considering pre-approving certain apps for their Enterprise Grid, and asks you to describe the benefits of using pre-approved apps.
Which two benefits would you share about pre-approving apps?

Allows employees to connect directly with the app owner to answer any questions or troubleshoot errors.

Decreases the number of app requests that Slack admins need to manage, thereby reducing the admin workload.

Provides employees the ability to create custom workflows for their everyday use cases.

Allows employees of the organization to install and use pre-approved apps without submitting an app request.

Allows employees of the organization to install and use pre-approved apps by means of an elegant walkthrough wizard.

NO.37 How does Slack’s experiential learning approach empower users to enhance their proficiency in using the platform?

By providing a comprehensive set of written manuals and documentation for users to study in detail

Through interactive tutorials and real-time problem-solving exercises within Slack itself

Offering external classroom-based training sessions focusing on theoretical aspects of Slack

Relying solely on self-guided exploration of features without any structured guidance

NO.38 In the context of Slack and Salesforce integration, what is the purpose of a “record notification”?

To alert a user about a new Slack channel

To notify users in Slack about updates to Salesforce records

To collect feedback on a Salesforce report

To manage user permissions within Salesforce

NO.39 A company is transitioning to Slack for their internal communications. What is the best practice for ensuring effective adoption of Slack across the organization?

Implement Slack across the entire organization simultaneously without prior notification or training

Start by using Slack only for social interactions and informal communications, not for official business matters

Begin with a pilot program in one department, gather feedback, then gradually roll out to other departments with necessary adjustments and training

Limit Slack usage to upper management first, then gradually introduce it to lower-level employees