[UPDATED 2024] Read Certified-Strategy-Designer Study Guide Cover to Cover as Literally [Q25-Q45]

QUESTION 25
Cloud Kicks learns that some website visitors, especially those who can’t see high-contrast color palettes, do not convert into customers.
What should the strategy designer do to solve for this accessibility challenge”?

QUESTION 26
A strategy designer creates a bridge from the project vision to product development through prioritization.
Which factor should be considered to minimize cost and maximize value?

QUESTION 27
Claud Kicks (CK) has launched a new online store with special emphasis on improving user experience.
Which metric should be used to measure user experience improvements achieved as on outcome of the redesign?

QUESTION 28
Customer service surveys and user feedback reveal Cloud Kicks’ users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

QUESTION 29
Cloud Kicks’ (CK) stakeholders have some concerns about a newly created CX vision because they struggle with imagining how it will impact CK’s current product.
What should a strategy designer do to alleviate the stakeholders’ concerns?

QUESTION 30
Customer service surveys and user feedback reveal Cloud Kicks’ users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

QUESTION 31
A start-up specializing in creating healthcare apps for both patients and family caregivers is looking for ideas to develop new features. The company plans on organizing a brainstorming session with staff members from various teams.
What is a rule strategy designers should follow when facilitating a brainstorming session?

QUESTION 32
Cloud Kicks’ existing customers are loyal, but the company believes its total addressable market is larger.
What should their strategy designer explore to increase market share?

QUESTION 33
A global consumer package goods company is about to engage in a digital transformation effort to help siloed departments collaborate more efficiently. The strategy designer and an organizational designer partner to prototype new ways of cross-departmental collaboration What is a key objective the team should focus on?

QUESTION 34
A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: “How might we empower people who are new to fitness to increase their strength?” Which metrics should be used to measure the success of the initiative7

QUESTION 35
A strategy designer collaborated with the product design team at Cloud kicks and is now coming to the end of their discovery. Which technique should be used to frame the design challenge on the right problems?

QUESTION 36
Cloud Kicks wants to launch a campaign that rewards customer behavior by giving away free merchandise, which key business criteria should be ensured?

QUESTION 37
Cloud Kicks would like to use a business model canvas to evaluate the desirability, viability, and feasibility of a new service and identify a business model that will justify pursuing the idea.
Which part of the business model canvas represents desirability?

QUESTION 38
As part of Cloud Kicks’ new self-service strategy, researchers want to collect personally identifiable information to share in an aggregate format.
Which considerations should a strategy designer share*?

QUESTION 39
The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear.
What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7

QUESTION 40
In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7

QUESTION 41
Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities.
What is the most effective way a strategy designer couldinfluence the stakeholders?

QUESTION 42
During requirements discovery for a new mobile app for Cloud Kicks, different business units are proposing conflicting requirements for some of the key use cases. which methodology should be used to resolve conflicts and promote consensus?

QUESTION 43
While conceptualizing a new footwear line, the design team gained feedback that both employees and consumers are seeking more sustainable products. Leaders need more rationale to justify the investment.
Which values-based design principle should be used to reinforce this feedback?

QUESTION 44
Cloud Kicks (CK) is designing an in-person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way.
Which Salesforce product should CK invest in to efficiently enable the desired experience?

QUESTION 45
A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company’s customers?