Current ITIL-4-Foundation Exam Dumps [2024] Complete ITIL Exam Smoothly [Q177-Q199]

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Current ITIL-4-Foundation Exam Dumps [2024] Complete ITIL Exam Smoothly

ITIL-4-Foundation Premium PDF & Test Engine Files with 535 Questions & Answers

ITIL 4 Foundation exam is offered by Axelos, the official accreditation body for ITIL. ITIL-4-Foundation exam can be taken online or at an authorized testing center. Candidates who pass the exam receive the ITIL 4 Foundation certification, which is valid for life. ITIL 4 Foundation Exam certification also provides a pathway for further ITIL 4 certifications.

QUESTION 177
Which is an activity of ‘problem identification’?

Analyzing information from software developers

Establishing problem workarounds

Analyzing the cause of problems

Establishing potential permanent solutions

QUESTION 178
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

Service relationship management

Service consumption

The service value system

The release management’ practice

Organizations maximize co-creation of value with their customers by facilitating the outcomes they want to achieve. The four dimensions of service management have shown that a holistic approach is the best way for an organization to:
Achieve its goals in delivering quality and cost effective services
Meet the needs of its customers
Satisfy the requirements of its stakeholders
https://www.bmc.com/blogs/itil-service-value-system/

QUESTION 179
Which practice has a purpose that includes aligning the organization’s practices and services with changing
business needs?

Relationship management

Continual improvement

Service configuration management

Service level management

QUESTION 180
Which statement about the ‘service request management’ practice is CORRECT?

Service requests are fulfilled using simple workflows

A new workflow is created for each type of request

Additional approval is sometimes needed for restoration of service

Financial authorization is sometimes required for service requests

QUESTION 181
What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?

An initial baseline assessment

The production of a detailed CSI plan

Verifying that improvement targets have been achieved

Understanding priorities for improvement

Explanation
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QUESTION 182
Which of the following is included in the purpose of the ‘continual improvement’ practice?

The restoration of normal service operation as quickly as possible

The establishment of links between the organization and its stakeholders at strategic and tactical levels

The alignment of the organization’s practices and services with changing business needs

The reduction of the likelihood and impact of incidents

Explanation
Continual improvement encompasses all elements of the ITIL SVS. It involves aligning an organization’s practices and services with changing business needs, through the ongoing assessment and improvement of each element involved in the management of products and services. Continual improvement applies to the SVS in its entirety, as well as to all of the organization’s products, services, service components, and relationships, and is the responsibility of every individual involved in service management.
https://www.bmc.com/blogs/itil-continual-improvement/

QUESTION 183
What is described by the service value system?

How to apply the systems approach of the guiding principle think and work holistically

Services based on one or more products, designed to address needs of a target consumer group

How all the components and activities of the organization work together as a system to enable value creation

Joint activities performed by a service provider and a service consumer to ensure continual value co-creation

QUESTION 184
Identify the missing word in the following sentence.
The purpose of the ‘supplier management’ practice is to ensure that the organization’s suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

measured

rewarded

managed

defined

QUESTION 185
What is MOST LIKELY to be handled as a service request?

An emergency change to apply a security patch

The implementation of a workaround

Providing a virtual server for a development team

Managing an interruption to a service

A service request is a formal request from a user for something to be provided. Service requests are typically less complex and are either approved or denied based on the budget, need, or urgency.
An emergency change to apply a security patch (A) is not a service request because it is an urgent change that needs to be made to address a security vulnerability. The implementation of a workaround (B) is not a service request because it is a temporary solution to a problem. Managing an interruption to a service (D) is not a service request because it is an incident that needs to be resolved.
Providing a virtual server for a development team (C) is a service request because it is a request for a new service that can be fulfilled by the IT department.

QUESTION 186
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

Service configuration management

Service desk

Problem management

Deployment management

QUESTION 187
Which value chain activity is concerned with the availability of service components?

Design and transition

Deliver and support

Plan

Obtain/build

Explanation
The Obtain/Build activity is responsible for ensuring that all service components are available when and where needed, and that they meet the agreed specifications.
https://www.beyond20.com/blog/what-is-the-itil-4-service-value-chain/#:~:text=The%20Obtain%2FBuild%20ac

QUESTION 188
Why should some service requests be fulfilled with no additional approvals?

To ensure that spending is properly accounted for

To ensure that information security requirements are met

To streamline the fulfillment workflow

To set user expectations for fulfillment times

QUESTION 189
Which is a result of applying the guiding principle ‘progress iteratively with feedback’?

The ability to discover and respond to failure earlier

Standardization of practices and services

Understanding the customer’s perception of value

Understanding the current state and identifying what can be reused

QUESTION 190
Which process is used to compare the value that new services offer with the value of the services they have replaced?

Availability management

Capacity management

Service portfolio management

Service catalogue management

QUESTION 191
Which TWO types of competence are MOST important ‘or service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills

1 and 2

2 and 3

3 and 4

1 and 4

QUESTION 192
Which practice needs people who understand complex systems and have creative and analytical skills?

Change enablement

Service level management

Service request management

Problem management

QUESTION 193
Which practice involves the management of vulnerabilities that were not identified before the service went live?

Service request management

Problem management

Change control

Service level management

QUESTION 194
Which practice requires that staff demonstrate excellent customer service skills, such as empathy and
emotional intelligence?

Release management

Service desk

Problem management

Supplier management

QUESTION 195
What is the customer of a service responsible for?

Authorizing the budget for the service

Provisioning the service

Defining the requirements for the service

Using the service

Explanation
Customer: A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption;
https://www.bmc.com/blogs/itil-key-concepts-service-management/

QUESTION 196
Which practice would help a user gain access to an application that they need to use?

Service configuration management

Change enablement

Service request management

Service level management

QUESTION 197
Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

QUESTION 198
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Progress iteratively with feedback

Keep is simple and practical

Start where you are

Focus on value

QUESTION 199
What should a release policy include?

The process owner and process manager for each type of release

The roles and responsibilities for incident and problem resolution

The naming convention and expected frequency of each type of release

The naming convention for all configuration items (CI) recorded in the configuration management system

(CMS)

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ITIL 4 Foundation certification exam is an essential certification for IT professionals who want to enhance their knowledge and skills in IT service management. ITIL 4 Foundation Exam certification provides a strong foundation for individuals who wish to pursue further certifications in the ITIL 4 certification path. ITIL 4 Foundation Exam certification is recognized globally and is highly respected in the IT industry, making it a valuable asset for IT professionals who want to advance their careers in IT service management.

ITIL-4-Foundation Premium Files Practice Valid Exam Dumps Question: https://www.examcollectionpass.com/ITIL/ITIL-4-Foundation-practice-exam-dumps.html

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